Capabilities
Automation and orchestration: every run has the same anatomy
Something starts it. Steps do the work. People decide what rules can't. Someone is told. And the whole thing is watched, so a failure reaches a person before it reaches a customer. These eleven capabilities are those parts; business process automation is the method that puts them in order.
The eleven capabilities
Placed on the anatomy of a run. Watching isn't the last step; it runs underneath all of them.
Method
01Start
02Do
03Decide
04Tell
Watch
One conductor, or many dancers
Some processes need one workflow conducting every step. Others work better when each system reacts to events on its own. Most businesses need both.
A conductorDancers
How it worksOne workflow calls each step and holds the case's stateEach system listens for events and does its own part
Fits whenSteps depend on each other and failures need decisionsReactions are independent and failures are simple
ExampleJob close-out: approval, then invoice, then sendAfter a job is completed: send the survey, update team stats
Start with the symptom
Business Process Automation
“The work waits between steps”
Map the process, redesign the handoffs, then automate.
Event-Driven Automation
“Things start when someone notices”
Turn the changes into events and let the work start itself.
Workflow Monitoring & Recovery
“We found out from a customer”
Make the automations you already have visible and repairable.