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Plumbing: from “there's water under the sink” to a visit you can act on

Plumbing calls start with a symptom, a worried customer and often the wrong person on the phone: a tenant, not the owner who pays. We build intake that captures the problem in the customer's words, the property, who's allowed to approve the work and how your plumber gets in, so the van leaves with everything it needs and nobody guesses.
Start a projectSee three common calls ↓
Request R-214 · leak under kitchen sinkproblemnot known yet“Water under the sink, cabinet floor is soft”from the tenant's callpropertynot known yetUnit 4B, Hill Street building (managed)from the tenant's callwho approvesnot known yetProperty manager P.M., not the tenantfrom the office, after calling the manageraccessnot known yetTenant home after 3 pm; spare key with the managerfrom the property managervisitnot known yetThursday 3–5 pm, confirmedfrom dispatch✓ Ready for a visit: problem, property, approval and access all known

Three calls every plumbing office knows

Each one handled properly the first time, so nobody has to call the customer back to ask what they should have asked.

Tenant in a managed building reports a leak

  1. Problem and unit

    in the tenant's words

    done

  2. Who approves

    property manager on file for the building

    done

  3. Approval

    office confirms with the manager before booking

    with the office

  4. Access

    agreed with the manager and tenant

    next

The work is approved by the person who pays, and the tenant knows when to expect you.

Known before the van leaves

Five things your plumber shouldn't have to find out at the door.

  1. 01

    The problem, in the customer's words

    Not a guessed job type

    If it isn't clear what's wrong, the request says so, and the office calls back instead of guessing.

  2. 02

    The property

    And whether you cover it

    Linked to the customer and its history, including other properties they own or manage.

  3. 03

    Who approves the work

    Not always the person calling

    Tenant, homeowner, property manager and payer are kept separate, so the right person says yes.

  4. 04

    How to get in

    Who'll be there, or where the key is

    Access arranged before the visit, not negotiated on the doorstep.

  5. 05

    A visit time you can keep

    Confirmed by dispatch

    Offered from the real schedule, not promised from the phone. Scheduling →

A good fit if callbacks eat your office's day

Good fit

  • Your office calls customers back to get details that should have been taken the first time.
  • You work for property managers and landlords as well as homeowners.
  • Follow-on work gets quoted and then forgotten.

Not the right fit yet

  • You want remote diagnosis or fixed prices over the phone. We won't build that.
  • Every call is answered live by someone who already knows the customer.

Questions plumbing owners ask

What about emergencies?

The intake follows the urgent-call instructions you approve, including what to tell the customer to do right away and who to alert. Who goes out, and when, is your team's call.

We do a lot of work for property managers. Can it handle that?

Yes. Tenants, managers, owners and payers are kept as separate people, so the right person approves the work and gets the invoice.

Will it create duplicate customers?

It matches repeat callers to existing customers and adds new properties under them. When a match isn't certain, the office confirms it.

Do we need new software?

Usually not. We connect intake to the scheduling and customer records you already have.

Get every call right the first time

Tell us what your office has to chase after a call. We'll show you the intake we'd build so it never has to.

Start a project