Privacy Policy

Future Built Digital ("Future Built," "we," "us," or "our") provides technical consulting, software development, AI, automation, data, integration, and digital systems services. This Privacy Policy explains how we handle information collected through futurebuiltdigital.com, including the Start a Project / Project Brief experience and free Resources accounts.

This policy covers website and inquiry data. Client-project data may also be governed by a proposal, statement of work, master services agreement, data-processing addendum, or other written agreement. If a project agreement conflicts with this policy for project data, the project agreement controls.

1. Information we collect

Information you provide directly

Depending on how you interact with Future Built, we may collect:

• your name;
• work email address;
• phone number, if you choose to provide it;
• company or organization name;
• industry and approximate company size;
• budget and timeline ranges;
• project goals, challenges, prior approaches, and systems or tools involved;
• freeform context you include in a Project Brief, contact form, email, or other communication;
• information you provide during discovery, proposals, contracting, or an active engagement.

Please do not submit passwords, secret keys, Social Security numbers, payment-card numbers, protected health information, or other highly sensitive data through the public Project Brief unless Future Built has specifically asked you to use an approved secure channel.

Project Brief information

The Start a Project experience may collect structured business information and use it to create a short, editable Project Brief. We store the underlying structured answers separately from the generated summary so the original information you supplied remains distinguishable from AI-assisted text.

The brief may include:

• industry and company-size selections;
• project area and challenges;
• prior solutions or approaches;
• relevant systems and tools;
• budget and timeline ranges;
• optional project context;
• a generated summary;
• edits or corrections you make to that summary;
• limited generation metadata needed to operate and troubleshoot the feature.

Resources accounts

If you create a free account to open member resources, we collect:

• your email address;
• your name and profile picture address, if you sign in with Google and Google shares them;
• a display name, if you set or change one;
• how you signed in (Google or an emailed code) and when;
• your membership level (Member or Exclusive);
• when the account was created and last updated.

We do not receive or store a password. Email sign-in uses a one-time link and code; Google sign-in is handled by Google, which tells us who you are but not your Google password.

We do not track which resources you read or download in your account.

Website and analytics information

When you use the site, our hosting, security, and analytics services may process standard technical and usage information such as:

• IP address or coarse location derived from it;
• browser, device, and operating-system information;
• pages viewed and navigation events;
• referring page or campaign parameters;
• timestamps;
• basic performance, error, and security information.

We design Project Brief analytics so that email addresses, phone numbers, company names, and freeform project text are not intentionally sent as analytics event properties.

2. How we use information

We use information for legitimate business purposes including to:

• respond to inquiries;
• evaluate whether and how Future Built can help with a project;
• generate and deliver an editable Project Brief;
• provide Resources accounts, sign you in, and decide which member or Exclusive resources and files you can open;
• send sign-in emails you ask for;
• prepare for discovery conversations;
• create proposals, scopes, and project plans;
• deliver and support client work;
• communicate about an inquiry or engagement;
• operate, secure, debug, and improve the website and Project Brief flow;
• measure site and inquiry-flow performance;
• maintain business records;
• prevent fraud, abuse, or security incidents;
• comply with legal obligations and enforce agreements.

We do not use Project Brief submissions to make fully automated acceptance or rejection decisions.

3. AI-assisted Project Briefs

The Project Brief may use a third-party AI model service to turn structured answers into a concise summary.

For this summarization step:

• we send only information needed to create the brief;
• the implementation is designed not to send your email address or phone number to the model;
• the model is instructed not to invent project scope, architecture, ROI, urgency, budget, or other facts you did not provide;
• you can review and edit the summary before sending it;
• the inquiry can still be submitted if model generation is unavailable, using a deterministic fallback summary.

More detail is available in the AI & Data Use Policy.

4. Analytics, cookies, and similar technologies

Future Built may use hosting logs, analytics tools, and related browser technologies to understand site usage, measure conversion flows, detect failures, and protect the service.

If you sign in to a Resources account, the site stores sign-in cookies in your browser to keep you signed in. They are necessary for the account to work and are removed when you sign out. Checklist resources may save your ticks in your browser's local storage; that information stays on your device and is not sent to us.

We do not use Project Brief content for third-party behavioral advertising.

If we later add advertising pixels, cross-site advertising features, or technologies that require additional consent or opt-out controls under applicable law, we will update this policy and the site experience before relying on those uses.

5. How we share information

We may disclose information to service providers that help us operate the business, such as providers for:

• website hosting and infrastructure;
• email delivery;
• analytics and observability;
• AI model processing;
• databases, storage, and application infrastructure;
• business communications;
• project-management and development tooling;
• client-selected systems when an integration or engagement requires it.

These providers process information for the services they provide to Future Built and are not authorized by us to use Project Brief information for their own advertising.

We may also disclose information:

• at your direction;
• to advisors or contractors who need it to perform work and are expected to protect it appropriately;
• in connection with a business transaction such as a merger, acquisition, financing, or sale of assets;
• when required by law, legal process, or a valid government request;
• when reasonably necessary to protect Future Built, our clients, users, or others from fraud, abuse, security threats, or unlawful activity.

6. Sale of personal information

Future Built does not sell personal information.

We do not sell or rent Project Brief submissions, contact information, or client-project data to data brokers or third parties for their own marketing.

7. Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, legal, accounting, security, or dispute-resolution needs.

As a baseline:

• inquiry and Project Brief information is generally retained for up to 24 months after the last substantive interaction if no engagement begins;
• active-client records may be retained for the duration of the relationship and a reasonable period afterward;
• Resources account information is kept while the account exists and deleted when you ask us to delete the account, apart from limited records we must keep for security or legal reasons;
• contracts, invoices, and other records may be retained longer where required for legal, tax, accounting, or claims purposes;
• security logs and technical telemetry may use shorter or provider-specific retention periods.

If you ask us to delete inquiry information, we will take reasonable steps to do so unless we need to retain some information for a legal obligation, security purpose, active contract, or legal claim.

8. Security

Future Built uses reasonable administrative and technical safeguards appropriate to the nature of the information we handle.

Our baseline engineering approach includes practices such as:

• least-privilege access;
• secrets kept out of source code;
• server-side authorization for privileged operations;
• input validation;
• separation of production and development environments where appropriate;
• logging and failure visibility;
• dependency and configuration review;
• rate limiting, content-security controls, row-level security, or similar measures where appropriate to the system.

No online service can guarantee absolute security. The Security & Privacy Position explains our approach in more detail.

9. Your choices and requests

You may contact us to request that we:

• provide a copy of personal information we hold about you;
• correct inaccurate information;
• delete information that we no longer need to retain;
• delete your Resources account and its profile (email us from the address you signed in with);
• answer questions about how we use or share your information.

Applicable privacy laws may provide additional rights depending on where you live and whether Future Built meets the law's coverage thresholds.

We may need to verify your identity before completing a request.

10. Children

Future Built is a business-to-business service and is not directed to children. We do not knowingly collect personal information from children under 13 through the Project Brief.

11. International use

Future Built operates from the United States. Some service providers may process information in the United States or other countries where they operate. If an engagement requires specific data-residency or international-transfer terms, those requirements should be addressed in the project agreement.

12. Changes to this policy

We may update this policy as our services, vendors, or legal obligations change. We will update the date at the top when we make material revisions.

13. Contact

Questions, privacy requests, or concerns may be sent to:

Future Built Digital
Email: dakota@futurebuiltdigital.com