Capabilities
Capabilities: one team for every part of your system
What we build
01Strategy & Systems Design10
Know exactly what to build before you pay for it. Explore Strategy & Systems Design →
- Business Process DiscoveryWhat really happens, followed case by case.
- Current State MappingEvery person, tool and link, and where it breaks.
- Future-State DesignThe states every case moves through, and who owns each.
- Automation Opportunity AnalysisWhich steps are worth automating at all.
- AI Opportunity AnalysisWhich steps need a model, and how far to trust it.
- Solution ArchitectureThe parts, each traced to a requirement.
- Integration ArchitectureWhich system owns each record, and how copies follow.
- Data ArchitectureWhere each kind of question gets answered.
- Technology SelectionWhat to build, buy or keep, written down.
- Technical RoadmappingRiskiest unknown first, every stage usable.
02AI Systems14
AI that earns its keep, with people in control of what matters. Explore AI Systems →
- LLM Application DevelopmentThe application around the model: context, checks, state.
- Tool-Using AgentsPicks from approved tools when the steps can't be known in advance.
- Multi-Agent SystemsSeparate agent roles, only when the split pays for the coordination.
- Human-in-the-Loop AIReview as a saved state, with a screen built for deciding.
- Retrieval-Augmented Generation (RAG)Answers written from your own sources, with citations.
- Knowledge Base EngineeringSources with owners, versions and access rules.
- Document IntelligenceReads a document, recognises what it is, sends it on.
- AI ClassificationOne label from a fixed list, or “not sure”.
- Structured Information ExtractionNamed fields out of free text, empty when absent.
- Semantic SearchFinds passages by meaning, within what the reader may see.
- Controlled Generation PipelinesDrafts produced in checked stages, not one prompt.
- Voice AIHolds a live conversation and acts inside the call.
- Multimodal AIThe same bounded step, for photos, audio and scans.
- AI Evaluation & GuardrailsFixed test cases and runtime limits, scaled to the consequence.
03Automation & Orchestration11
Work that gets done without anyone having to push it. Explore Automation & Orchestration →
- Workflow AutomationRuns multi-step work from a saved state.
- Business Process AutomationThe method: discover, design, run, watch, in that order.
- Event-Driven AutomationStarts work the moment something happens.
- Scheduled AutomationRuns work on a clock when time, not an event, is the trigger.
- Webhook OrchestrationReceives and verifies events from outside systems.
- Data SynchronizationKeeps chosen records aligned between systems.
- Approval WorkflowsReview states with reviewers, evidence and recorded decisions.
- Human-in-the-Loop WorkflowsPuts judgment at a deliberate point, with context.
- Notification AutomationThe right message to the right person, from the event.
- Document AutomationCreates, reads and files documents as steps.
- Workflow Monitoring & RecoveryEvery run visible; failures reach a person and resume from where they stopped.
04Custom Software10
Software shaped around how you work, not the other way round. Explore Custom Software →
- Internal ToolsScreens laid out by how often each thing is done.
- Customer PortalsEach customer's own jobs, quotes and documents.
- Custom CRM ApplicationsRelationships as they really are, with every conversation filed.
- Operations PlatformsOne model of the operation, updated by every event.
- Workflow ApplicationsA process with states, where every move has a rule.
- Admin SystemsWhere the rules are changed, safely, with a history.
- SaaS & MVP DevelopmentEach stage answers one question; the foundations carry forward.
- API ServicesA contract for other software: who may ask, and what comes back.
- AI-Native ApplicationsAI in the form the task needs, with people in control.
- Marketplace & Multi-Sided PlatformsSeveral groups of users, and the trust between them.
05Data & Analytics12
Numbers you can trust, ready when you need to decide. Explore Data & Analytics →
- Data IngestionBrings each source in on schedule and records every load.
- ETL / ELT PipelinesRuns extraction, loading and transformation as one repeatable job.
- Data TransformationWritten rules that turn every source into one shape.
- Data ModelingDecides what one row means and how every metric is calculated.
- Database DesignSchemas, constraints and indexes for the systems that store it.
- Data WarehousingOne home for analytical data and its history, when there's enough to need one.
- Analytics InstrumentationCaptures the events and properties your own sites and apps should record.
- Business IntelligenceRecurring decisions turned into metrics anyone can trace.
- DashboardingScreens that show what needs attention, and leave the rest out.
- Reporting AutomationRecurring reports built from governed data, on schedule.
- Data Quality & ValidationChecks with consequences, wherever data crosses a boundary.
- Data EnrichmentAdds attributes from other sources to the records you already have.
06Sales & CRM Systems11
Every lead answered, owned and followed up until it's won or lost. Explore Sales & CRM Systems →
- CRM ArchitectureDecide what the data means before you automate it.
- Lead CaptureEvery inquiry becomes a record, wherever it arrived.
- Lead QualificationA verdict with reasons for every inquiry.
- Lead ScoringCall the right lead first, and know why.
- Lead RoutingAn owner for every lead, the moment it arrives.
- Outreach AutomationOutbound messages that respect replies, opt-outs and the CRM.
- Follow-Up AutomationEvery lead followed up, and none followed up twice.
- Pipeline AutomationStage changes, tasks and next steps that happen on their own.
- Sales IntelligenceAccount, activity and pipeline context for the next decision.
- Proposal & Quote AutomationQuotes from structured scope, with people approving the commercial terms.
- Conversation IntelligenceSummaries, facts and next actions from calls and meetings.
07Marketing & Growth Systems12
Marketing that keeps working after launch day, measured to booked work. Explore Marketing & Growth Systems →
- Marketing AutomationOne set of rules for every program that wants a customer's attention.
- Lifecycle MessagingDecides at send time whether a message should still go.
- Audience SegmentationKeeps groups of customers current as their situation changes.
- PersonalizationUses what you know to make a message or page more relevant, with a fallback.
- Content OperationsGives every piece a source, an owner, a state and a result.
- SEO SystemsRuns the monthly loop from what people search for to pages that answer it.
- Programmatic SEOBuilds many local pages from real data, and leaves out the thin ones.
- Social Distribution AutomationTurns approved pieces into scheduled posts that trace back to their source.
- Conversion OptimizationFinds why people leave before anyone changes the page.
- AttributionSplits credit by a written rule, and shows what it can't see.
- ExperimentationTests one change against one metric before anyone decides.
- Reputation & Review AutomationTies every review to a job, and answers it with context.
08Web & Digital Experience10
Websites and apps that win work and plug into the rest of the business. Explore Web & Digital Experience →
- Marketing WebsitesEvery page makes a claim, proves it and offers a next step.
- Landing PagesOne page that keeps one ad's or email's promise.
- Application FrontendsScreens designed for every state, not just the full one.
- Content PlatformsContent stored as pieces, shown wherever it belongs.
- Ecommerce ExperiencesOrders that know the customer and reach the operation.
- Design SystemsThe decisions, grown from real work and reused.
- Component LibrariesBuilt parts, complete in every variant and state.
- UX & Information ArchitectureOrganised by what visitors came to do.
- Web PerformanceFast on the phones your customers carry.
- AccessibilityUsable by keyboard, screen reader and zoom.
09Infrastructure & Integrations10
The foundations that keep it all running, secure and easy to fix. Explore Infrastructure & Integrations →
- API IntegrationA written contract between two systems.
- Backend ArchitectureEach rule in one place, behind every screen.
- Identity & Access ManagementWho is this, which company, what may they do.
- File & Object StorageFiles kept as records, private by default.
- Queues & Background JobsSlow work off the request, in a queue you can see.
- Serverless & Edge FunctionsFunctions where the work fits them.
- Cloud DeploymentThe same build in every environment.
- Observability & MonitoringKnowing it broke, and why, before a customer does.
- CI/CD & Release EngineeringOne path for every change, and a way back.
- Security FoundationsThe baseline, built in as the system is made.
Why one team for every part
01
No handoffs between agencies
One team from first map to launch
The people who map how your work runs are the people who automate it. Nothing gets lost between vendors, and nobody can blame the other one.
02
Parts that agree with each other
One version of every customer and job
Your CRM, automations, reports and website work from the same records, so the numbers match and nobody re-types anything.
03
Problems found before customers find them
Monitoring and a way back, built in
We build in monitoring and a safe way to undo a bad release, so issues surface and get fixed before they cost you work.
04
Honest about what not to build
Sometimes the answer is a spreadsheet
If an off-the-shelf tool or a simple fix will do the job, we'll tell you, and we'll connect what you already use instead of replacing it.