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HVAC

AI receptionist for HVAC: every call handled your way, at any hour

The first hot week of summer, the phones ring all day, and every call that goes to voicemail is a job someone else gets. An AI receptionist answers every call and handles it by the rules you set: what to do in business hours, in the evening and overnight; which calls go to dispatch, which to your comfort advisor, and which follow your urgent-call script straight to your on-call technician. We set it up with your scripts and on-call rota, and decide with you when a call goes to a person.
Start a projectSee three calls ↓
10:20 am · “Our AC is 18 years old and struggling”6:45 pm · “Thermostat says 58 and the furnace won't start”8:10 pm · “There's a dripping sound from the unit outside”11:30 pm · “Can I book my fall tune-up?”2:15 am · “Not sure what's wrong, it keeps clicking”business hourseveningovernightNo heat / no coolingurgent questions,then dispatchyour urgent script;on-call technicianyour urgent script;on-call technicianRepairwindow requestedfor dispatchdetails taken;first call tomorrowdetails taken;first call tomorrowReplacement estimatecomfort advisorconsultationconsultationrequestedconsultationrequestedMaintenanceagreement checked;visit requestedvisit requestedvisit requestedNot sureoffice callbacktodayoffice callbacktomorrowoffice callbacktomorrow

What every call leaves behind

Your dispatcher opens a complete record, not a voicemail to decode.
Kind of callrepair, replacement estimate, maintenance or uncleardispatcher, comfort advisor
The problem, in their words“Thermostat says 58 and the furnace won't start”the technician going out
Property and equipmentexisting customer; gas furnace on filedispatcher
Urgent questions and answersyour script, word for word, and what the caller saidon-call technician
Best time to reach themmobile, after 7 amwhoever calls back

What it never does

It's built to take details and follow your rules, not to make the decisions your people are accountable for.

  1. 01

    Diagnose equipment

    It records symptoms

    What's wrong with the system is for your technician to find out on site.

  2. 02

    Quote prices

    Repairs or replacements

    Pricing and options come from your team after someone has seen the job.

  3. 03

    Promise arrival times

    It requests, dispatch confirms

    Callers are told what happens next and when to expect a call, nothing your schedule can't keep.

  4. 04

    Go off script

    Your words, your rules

    Urgent calls follow the script you approved. Changes to the rules are made by you, not by the AI.

Three calls, start to finish

6:45 pm · “Thermostat says 58 and the furnace won't start”

  1. Urgent questions

    asked from your script

    done

  2. Safety instructions

    read as you wrote them

    done

  3. On-call technician

    alerted with the full details; they call the customer

    with your team

The customer hears from a real technician, who already knows the problem and the address.

A good fit if calls go unanswered when you're busiest

Good fit

  • Calls go to voicemail at peak season, at lunch or after hours.
  • Your answering service takes messages but can't follow your rules.
  • Replacement leads wait days to reach your comfort advisor.

Not the right fit yet

  • You want it to diagnose or price jobs. We won't build that.
  • Someone already answers every call live, all day and night.

Related

Never send a summer call to voicemail again

Tell us your hours, your service area and how you handle urgent calls. We'll show you the rules your receptionist would follow.

Start a project