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AI lead capture: the jobs that come in after you close

People look for a plumber or a heating company in the evening, after work, when they finally notice the problem. If all they get is a voicemail or a form that says “we'll be in touch”, many simply try the next company. AI lead capture answers website chats, forms and missed-call texts right away, asks your questions, and has a complete request with an owner waiting when your office opens.
Start a projectSee what it asks ↓
6 pm10 pm2 am6 am7:308:14 pm · website chatWater heater leakingasked your questionsrequest R-215 completeowner: office lead10:52 pm · formAC tune-up, any dayservice area checkedrequest R-216 completeowner: office lead1:30 am · missed call“Smell gas in basement”your safety script senton-call technician alertedfollowed up by a person6:05 am · website chatOutside service areatold kindly, right awayno request creatednothing for the office7:30 am · the office opens to two complete requests, both owned. The gas call was already handled overnight.

Voicemail, or a request waiting in the morning

After hours today

  1. 01Voicemails and form emails wait until someone opens them
  2. 02Callbacks start mid-morning, after the day's first jobs
  3. 03Details missing, so the first call is spent asking questions
  4. 04Some customers have booked someone else by then

The work was there. Nobody was there to answer it.

With AI lead capture

  1. 01Every chat, form and missed call answered right away
  2. 02Your questions asked, so the request is complete
  3. 03An owner assigned before the office opens
  4. 04Urgent concerns follow your script and reach your on-call technician

The office starts the day with work to book, not messages to decode.

The questions it asks

Yours, written down with you, in the order your best office lead would ask them.
What's going on?the problem in their words is what your technician needs“Water heater is leaking from the bottom”
Where's the property?to check the service area before anything elseRiverside: in the area
Is it your home, or are you the tenant?the person paying has to approve the workHomeowner
When can someone come?to request a window, not promise oneWeekday mornings
Best number and time to call?so the office reaches them first tryMobile, after 8 am

What it never does

The judgment stays with your team. That's what makes it safe to leave running overnight.

  1. 01

    Diagnose the problem

    That's your technician's job

    It records what the customer describes. It doesn't guess what's wrong.

  2. 02

    Quote a price

    Not even a range

    Prices come from your team, after someone has seen the job.

  3. 03

    Promise a time

    It requests, your office confirms

    Customers are told when to expect a call, not when a technician will arrive.

  4. 04

    Handle an emergency on its own

    Your script, then your people

    Urgent concerns get the safety instructions you approved and go straight to your on-call technician.

A good fit if evenings and weekends are when people reach out

Good fit

  • A real share of your inquiries arrive after hours or on weekends.
  • Your website already gets visitors, but the form is a dead end.
  • Your office loses the first hour of every day returning messages.

Not the right fit yet

  • Most of your work comes by phone during the day and someone always answers.
  • You want the system to book and price jobs with nobody checking.

Related

Answer tonight's inquiries tonight

Tell us how after-hours inquiries reach you now and what you'd want asked. We'll show you how it would work for your business.

Start a project